Frequently Asked Questions

Are your healing bracelets made from natural stones?

Yes. We strive to source genuine natural crystals. Since every stone is naturally formed, slight variations in color, shape, and pattern are normal and make each piece unique.

Do healing bracelets guarantee results?

Healing crystals and bracelets are traditionally believed to promote positivity, balance, and well-being. However, results vary from person to person and should not be considered guaranteed.

Are your candles handmade?

Yes. Our candles are carefully handcrafted using premium-quality wax and fragrance oils to provide a luxurious and long-lasting experience.

How long does shipping take?

Orders are typically processed within 1–3 business days. Delivery usually takes 3–7 business days depending on your location.

Can I return my order?

Yes. Eligible products may be returned according to our Refund Policy. Products must be unused and in their original condition.

How do I care for my healing bracelet?

Avoid prolonged exposure to water, perfumes, chemicals, and direct sunlight. Store your bracelet in a dry place when not in use.

How should I burn my candle safely?

Always place the candle on a heat-resistant surface, trim the wick to approximately 5 mm before each use, keep away from children and pets, and never leave a burning candle unattended.

How can I contact customer support?

You can reach us anytime at [imperialaurasupport@gmail.com], and our team will be happy to assist you.